Refund Policy

If Cruiser App is not right for you, ask for a refund within 14 days of your purchase, and you get your money back. The 14 days run from the moment of purchase.

• New subscriptions and one-time packs: refundable within 14 days of the purchase.
• Renewals: refundable within 14 days of the renewal if you have not used the Service since it renewed.
• Credit packs: unused credits are refundable within 14 days. Credits you have already used are not refunded.
• Free, trial, bonus and promotional credits or allowances have no cash value and are not refunded.

1. Email support@example.com or use the contact form (topic: Billing), from the email address you bought with, so we can confirm the account is yours.
2. Include your account email, the order or invoice number from your receipt, and a short reason (it helps us improve).
3. We check the purchase and reply within one business day.
4. Approved refunds are sent within 5 working days, only to the original payment method. Your bank may take a few more days to show them.

Because Paddle.com is our Merchant of Record, you can also ask Paddle directly using the link in your receipt email; Paddle applies its buyer protection terms.

An approved refund ends the refunded subscription or pack at once, and any allowance or credits left on it are removed.

We refuse refunds for accounts closed for abuse: for example several accounts used to repeat a trial or a refund, misuse of the API, or other breaches of the Terms of Service.

Please contact us before opening a dispute with your bank: we answer quickly and a refund is faster for you. Accounts with an open chargeback may be suspended until it is resolved.

This policy does not limit any rights you have under consumer law in your country, including EU/UK cancellation rights.

Questions about a refund: support@example.com.